In this section you will find the answers to the most frequently asked questions. We remind you that if you might need more assistance you can contact us via email, phone, our online form or send us a private message on our Facebook page. We will do our best to reply to you within 24 hours. In the Contacts section you can find all our contact information to speak directly with us.
FAQ - Frequently Asked Questions
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Payment methods
The Tulsi e-shop allows you to pay in the following methods:
• Credit Card (Visa, MasterCard, Maestro, American Express)
• PayPal
On the "Payment Methods" page you can find all of the information. -
Doubts on the sizes
On the "Sizes guide" page you can find all information to choose the correct size. -
Shipment
Shipping within the EU and UK (excluding Switzerland): 12€ Shipping to Switzerland: 30€ For orders starting from 99€ shipment is free! Shipment within the EU, UK and Switzerland is carried by DPD within 5 working days (Mondays to Fridays) from the day of the shipment. -
Packaging
Each Tulsi piece comes with its own gift box together with a description of product and presentation of our craft workshop.
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Product characteristics
For our creations, we only and exclusively use leather from the Genuine Italian Vegetable Tanned Leather Consortium located in Tuscany, inimitable for its features.
Vegetable tanning distinguishes itself from other tanning procedures because it is free from toxic substances such as ago dyes, nickel, pentachlorophenol, chromium VI, which are present in cheaper leathers and are all harmful to the humans and the environment.
A mindful choice made for the total care of our customer, a true asset of our company.
The vegetable tanned leather ages but it does not get ruined.
The irregular effects and the imperfections are given from the hand made process that gives uniqueness to each piece. It is absolutely normal that there are small differences between each product such as small veins, wrinkles and imperceptible cuts that prove the natural quality of the material.
The components that we use are nickel-free and with an extremely low allergy risk.
The finishing touches of the metal components of Tulsi are obtained by galvanic nickel-free processes that might during time see a slight color change because of usage and different skin acidity of the person that wears it.
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Care instructions
Treat me well!
We have put lots of love and care into the materials and handmade construction of each Tulsi piece. You will be able to enjoy your bracelet for years to come if you also treat your bracelet with love and care!
Simply use a soft dry cloth if you need to clean the leather. Never use abrasive material when cleaning. This product is not waterproof so please remove before showering or bathing.
We use the finest leather available in the world when creating our pieces. Genuine Italian vegetable tanned leather is highly durable but we strongly recommend avoiding direct contact with water. If you do get your bracelet wet, let it dry at room temperature (do not apply heat sources).
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Fixing
If your Tulsi needs to be fixed contact us via email at: global@tulsi-italy.com
Mobile/Whatsapp: +39 345 2768683 We will reply to you within 24 hours.
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Returns and changes
We offer a 30-day return policy on ordered items. Send us a Whatsapp message at our international customer service number +39 345 2768683 providing: - Order number - Name and Surname - Product name - Reason(s) for return Once we have received your message we will do our best to reply to you within 24h (on business days) and you can then proceed to ship the product to return. In case of any issues or questions you can contact our international customer service: E-mail: global@tulsi-italy.com WhatsApp: +39 345 2768683 www.tulsi-italy.com Refunds can take up to 14 business days. Thanks in advance for your patience. The refund will follow the same procedure as the payment process. Shipping costs will not be refunded. If your order has been shipped with free shipping, the costs of international shipping (12€) will be deducted from the refunded amount. -
Customer service
For more information or assistance you can contact us via email at:global@tulsi-italy.com
Mobile/Whatsapp: +39 345 2768683 We will reply to you within 24 hours.
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Headquarters
Via della Fiera, 7/a - 47923 Rimini (RN), ITALY +39 345 2768683