Terms and conditions
Owner of TULSI and related Services:
TULSI srl
Via della Fiera, 7/a, 47923 Rimini (RN), Italy
Fiscal code/VAT number: 04253310405
Chamber of Commerce of Rimini
REA number: RN - 332416
contact@tulsi-italy.com
The buyer expressly declares to make the purchase for purposes unrelated to the commercial or professional activity exercised.
Premise
The following General Conditions of Sale form an integral part of the sales contract stipulated between Tulsi and its Users.
By placing orders on the tulsi-italy.com website, the User declares to have read and fully accept these General Conditions of Sale.
About TULSI
TULSI srl is a manufacturer of handcrafted leather accessories entirely handmade in Italy. For the realization of the products TULSI uses only leather from the consortium Vera Pelle Italiana Conciata al Vegetale, certified by the Tuscan consortium.
Through the official website tulsi-italy.com, the User can search for information on the brand and purchase products online.
Communications
All communications relating to TULSI must be sent using the e-mail address: contact@tulsi-italy.com
Definitions
Service: the service offered by TULSI as described by these Terms and within TULSI.
Owner: TULSI srl
User: the natural or legal person who uses the Service.
Terms and Conditions (or Terms): these general conditions of service, which constitute a legally binding agreement between the User and the Owner.
Order Processing Receipt: indicates the email that the Owner sends upon receipt of the order.
Order Confirmation: indicates the email that the Owner sends when the products are shipped to confirm the shipment of all or part of the products purchased.
1. ENTRY REQUIREMENTS
1.1 Registration
In order to make the best use of the Service or part of it, Users must complete the order with their personal data, as well as shipping and billing data, providing, truthfully and completely, all the data requested in the relevant registration form. extraction and fully accept the privacy policy as well as, as per the premise, these general conditions.
Registration is completely free.
The access credentials must be used only by the User who has the responsibility of guarding them and keeping them confidential.
In case of suspected misuse of the same, the User has the duty to notify the Owner without delay.
The credentials may be changed at any time by the User, by logging into their account.
1.2 Deletion and Termination of User Accounts
Registered Users can deactivate their accounts, request their elimination or stop using the Service at any time, through the TULSI interface or by contacting the Owner directly.
The Owner, in case of violation of these Terms, reserves the right to suspend or terminate the User's account at any time and without notice.
1.3 Age Requirements
Users declare that they are of age according to the legislation applicable to them. Minors can use TULSI only with the assistance of a parent or guardian. Under no circumstances may minors under the age of 18 use TULSI.
2. CONTENT PROVIDED BY YOU AND THIRD PARTIES
Users are responsible for their own content and that of third parties that they share on TULSI, by uploading it, inserting content or in any other way.
Users indemnify the Owner from any liability in relation to the illicit dissemination of third party content or the use of TULSI, in ways contrary to the law.
The Owner does not carry out any type of moderation of the content published by the User or by third parties, but undertakes to intervene in response to reports from Users or orders given by public authorities in relation to content deemed offensive or illegal.
2.1 Rights to Content Provided by Users
The only rights granted to the Owner in relation to the contents provided by the Users are those necessary for the operation and maintenance of TULSI.
3. PURCHASE AND DELIVERY
3.1 Purchase procedure
Following the selection of the product, the User, after checking and possibly modifying the information contained in the order summary, completes the purchase.
The order will be processed only upon confirmation of the same by the User and the simultaneous payment of the price, taxes and shipping costs indicated in the order summary form, depending on the chosen method.
The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the e-mail address provided by the User.
Orders are subject to the availability and discretionary acceptance of the Owner.
The Owner therefore reserves the right not to confirm an order by communicating to the User within 20 days of purchase, to the e-mail address associated with his purchase, the possible unavailability of one or more of the products purchased.
In this case, the Owner will refund the price and shipping costs incurred by the User.
3.2 Product Availability
The availability of the products on display may be subject to change without notice; the presence on the site of the selected product does not constitute a guarantee of the actual availability in the warehouse.
3.3 Description of the products
The descriptions, images and colors may differ from the real ones, as they are merely indicative and do not constitute any guarantee of the quality of the products.
3.4 Methods of delivery
Deliveries are made during normal working hours to the address indicated by the User and in the manner specified in the order summary.
Upon delivery, the User must check the content by specifying any anomalies in the delivery form.
In case of non-collection within the deadline established by the carrier, the products will be returned to the Owner, who will reimburse the price of the products but not the shipping cost.
The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in completing the purchase order by the User, for damage that may have occurred to the Products after delivery to the carrier, where the latter has been chosen and appointed by the User or for delays in delivery not attributable to him.
The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time the Order Confirmation is sent.
3.5 Payment Methods
Payment for orders can be made:
(i) by credit card belonging to the Visa / MasterCard / American Express circuit;
(ii) cash on delivery, paying in cash directly to the courier appointed by TULSI upon delivery of the goods;
(iii) through the Paypal platform, by selecting it during the purchase procedure, you will be redirected to the secure Paypal servers where, by logging in with your credentials, you can complete the payment by debiting your credit card, current account or electronic purse;
(iv) bank transfer, non-online payment system, with this method the page showing the data necessary to make the payment will be displayed. Not being an immediate payment method, the seller will have to wait until the amount is actually credited to the TULSI srl account before the latter starts the shipping procedure: TULSI srl - Bank: UNICREDIT - Iban: IT50F0200824210000104175460 - Reason: Enter your order number.
In case of payment by credit card and/or Paypal, the price for the purchase of the products and any shipping costs will be charged when the User sends the Order Confirmation, as indicated in point 3.1 .
The financial information (for example, but not limited to: the credit/debit card number or its expiry date) will be forwarded, via encrypted protocol, to the banks and/or institutions that provide the related remote electronic payment services, without third parties being able to , in any way, have access to it. This information, in its complete form, will never be available to TULSI, as it is a subject unrelated to the payment procedure and the channels used for the same.
TULSI will use the only information necessary, not of a financial nature, to complete the procedures relating to the Purchase Order and to issue the relative refunds in the event of any product returns, following the exercise of the right of withdrawal, or if it makes it necessary to prevent or report to the police the commission of fraud through the Site.
Before completing the order, the User will be entitled to request the issuance of a tax invoice as indicated during the purchase procedure. We inform you that it will not be possible to request the issuance of the invoice once the procedure has been completed and the relative Purchase Order has been sent.
4. RIGHT OF WITHDRAWAL AND REFUND
4.1 Right of withdrawal
In case of purchase of products or services on the TULSI website, the User has the right to withdraw from the contract without giving any reason within 14 days of receiving the goods.
To exercise this right, the User is required to inform the Owner of the decision to withdraw via an explicit declaration sent to the e-mail contact@tulsi-italy.com
4.2 Effects of withdrawal
If the User withdraws from this contract, all payments he has made to the Owner will be refunded, including delivery costs (only if standard delivery is chosen).
The User has the duty to return the goods and deliver them to the Owner, without undue delay, and in any case within 14 days from the day on which he communicated the withdrawal from this contract.
The refund will take place without undue delay and in any case no later than 14 days from the time of receipt of the goods by the Owner; these goods must be intact, free of any damage, in their original packaging.
Refunds will be made using the same means of payment chosen by the User at the time of the initial transaction, unless otherwise agreed by the User.
The refund is completely free except for the return costs, which remain the responsibility of the User.
The refund may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier.
4.3 Restrictions on the right of withdrawal on products
Damaged or used products, even partially, will not be replaced or refunded. The User must insert a copy of the delivery document received inside the packing box.
The right of withdrawal does not apply to the following goods: made to measure or clearly personalized; which, by their nature, are likely to deteriorate rapidly; which are sealed and cannot be returned for hygienic reasons; which are related to health protection and have been opened after delivery.
The User is responsible and, therefore, will not be entitled to a refund, if the ordered product suffers a decrease in its value exceeding the normal wear and tear necessary to establish the nature, characteristics and functioning of the goods.
5. WARRANTIES
The consumer User has the right to a guarantee on the conformity of the products and services purchased.
The warranty has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner.
To exercise the warranty right, the User must send an e-mail to the Owner at contact@tulsi-italy.com indicating the order number and an accurate description of the defect (it is advisable to also attach photographic material) .
All elements are essential and will be verified by the Owner before responding to the User.
If defects and lack of conformity of the product are ascertained - except for small imperfections (referred to in point 5.1 below) - the User has the right to obtain, after returning the defective product to the Owner, its repair or replacement with an identical good and/or equivalent. The User also has the right to ask the Owner for a reasonable reduction in the price or termination of the contract if: repair and replacement are impossible or excessively expensive; the Owner has not repaired or replaced the goods within a reasonable time; the replacement or repair previously carried out has caused significant inconvenience to the User.
To exercise the right of guarantee and for further information in this regard, the User must contact the Owner at the address contact@tulsi-italy.com
5.1 Small imperfections
TULSI products are made with raw materials of the highest quality and with artisanal and non-industrial processes, for this reason small imperfections are not to be attributed to a manufacturing defect, but to the particularity and material of the product, entirely artisanal, which increases its value.
The purchase of a handcrafted product must be an informed purchase. It is a matter of choosing articles made mostly by hand, of opting for the non-industrial and the non-mass-made, of buying a product that is going to be configured as a one-of-a-kind.
It is precisely the uniqueness, originality and attention to detail that make the handmade product different from each other.
5.2 The Service is provided " as is"
The Service is provided by the Owner "as is", without any express or implied guarantee as to its accuracy or availability.
6. TERMINATION OF SERVICE
6.1 Termination of Service
The Owner reserves the right to add/remove functions or features or suspend or completely interrupt the provision of the Service, both temporarily and definitively.
In the event of definitive interruption, the Owner will do everything possible to proceed with the cancellation of personal data concerning Users.
7. TERMS OF USE
7.1 Prohibited Use
By concluding the Sales Contract, the User undertakes to use the TULSI Service in accordance with the provisions of these Terms.
The User cannot:
- reproduce, duplicate, copy, sell, resell or exploit any portion of TULSI and its Services without the express permission of the Owner, granted directly or through a specific reselling program;
- reverse engineer, decompile, disassemble, modify or create derivative works based on TULSI or any portion of it;
- circumvent the computer systems used by TULSI or its licensors to protect the content accessible through it;
- copy, keep, modify, change, prepare derivative works or alter in any way any of the contents provided by TULSI;
- use any robot, spider, site search and/or retrieval application, or any other device, process or automatic means to access, retrieve, scrape or index any portion of Tulsi or its contents;
- rent, license or sublicense TULSI;
- defame, offend, harass, threaten, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;
- disseminate or publish illegal, obscene, illegitimate, defamatory or inappropriate content;
- use TULSI in any other improper way that violates these Terms.
8. RISKS AND LIABILITY
8.1 Indemnity
The User undertakes to indemnify the Owner (as well as any company controlled or affiliated by the same, its representatives, directors, agents, licensees, partners and employees), from any obligation or liability, including any legal fees incurred to defend themselves in court, which should arise in the event of damages caused to other Users or third parties, in relation to the contents uploaded online, to the violation of the terms of the law or of the terms of these conditions of service.
8.2 Liability
8.2.1 TULSI will not be in any way responsible for disservices attributable to force majeure such as accidents, explosions, fires, strikes and/or lockouts, earthquakes, floods, pandemics and other similar events which prevent, in whole or in part, to execute the contract within the agreed times.
8.2.2 TULSI is not liable to any party or third party for damages or losses suffered and to bear, in any case, the costs following the non-execution of the contract for the reasons mentioned above, the buyer having the right only to the return of the price paid.
8.2.3 TULSI is not responsible for any fraudulent or illegal use that may be made by third parties of credit cards, checks and other means of payment, upon payment of the purchased products. In fact, at no time during the purchase procedure is the company able to know the buyer's credit card number which is sent directly to the bank service manager or payment gateway chosen by the customer (for example, PayPal) via secure connection.
8.3 Limitations of Liability of Users
The Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature towards Users or third parties, exclusively when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of TULSI.
8.4 Safety and correct use of the product
TULSI products have not been designed and manufactured for use in water.
Any faults and defects, which arise after the purchase and caused by an inappropriate use due to the intrinsic characteristics of the products, are not to be considered covered by any guarantee of the Owner.
TULSI products are not toys, nor designed for use by children; And not recommended for use without adult supervision.
The Owner is not responsible for direct or indirect damage to persons/things/third parties, of any nature, caused by improper use and not in accordance with the nature of the products, as well as by incorrect storage and maintenance of the product.
9. PRIVACY POLICY
For information on the use of personal data, Users must refer to the TULSI Privacy Policy.
10. INTELLECTUAL PROPERTY RIGHTS
All trademarks of the TULSI site, figurative or nominative, and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos that appear relating to TULSI, are and remain the exclusive property of the Owner or its licensors, are protected by the laws in force on trademarks and by the related international treaties and cannot be reproduced (in whole or in part), without the express written authorization of the Owner.
11. ASSIGNMENT OF THE CONTRACT
The Owner reserves the right to transfer, assign, dispose by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided herein are not affected.
The User may not assign or transfer in any way his rights or obligations under the Terms without the written authorization of the Owner.
12. INEFFECTIVENESS AND PARTIAL NULLITY
If any clause of the Terms should be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain fully effective.
13. APPLICABLE LAW AND JURISDICTION
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, to the jurisdiction of the State and to the exclusive jurisdiction of the court of the place where the Owner is based (Tribunale di Rimini), making an express exception to the other alternative holes. The exclusive forum of the consumer is an exception, if the law so provides.
14. ONLINE DISPUTE RESOLUTION FOR CONSUMERS
The consumer residing in Europe should be aware of the fact that the European Commission has set up an online platform which provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve any dispute relating to and/or deriving from contracts for the sale of goods and services entered into on the net in a non-judicial manner. The platform is available at the following link .
The Data Controller is available to answer any question sent via email to the address contact@tulsi-italy.com
15. CHANGES TO THESE TERMS
The Owner reserves the right to make changes to the Terms at any time, giving notice to the User through its publication within Tulsi.
The User who continues to use Tulsi after the publication of the changes accepts the new Terms without reservation.